| | | | | Frequently
Asked Questions | |
1.
General Questions -
- 2.
Mail
-
- 3.
Domain Name
-
- 4.
FTP
-
- 5.
Troubleshooting
-
- 1.1.
What is the difference between Unix accounts and Windows accounts?
- Unix
provides secure and reliable environment perfect for most of the hosting needs,
but sometimes you want to take advantage of some Windows applications such as
MS Access, ASP scripting. For that you might want to use NT.
Back
to top
- 1.2.
What do I need to use web hosting services?
- Web
browser and Internet connection is all that is needed.
Back
to top
- 1.3.
How do I change my billing information?
- Go
to
Billing->Billing Info menu, and click the Change Billing
Info button.
Back to top
- 1.4.
How do I change my contact information?
- Go
to
Acct. Preferences->Contact Info and edit your contact information.
Back
to top
- 1.5.
I forgot my Miva password, what should I do?
- There
is no way to retrieve this password, you will have to re-install Miva.
Warning:
All the data in the Miva will be lost, including Products, Orders and other settings.
Back
to top
- 1.6.
Can I accept credit card on my site? Will it be secure?
- Yes,
H-Sphere supports secure transaction protocol, such as SSL.
Back
to top
- 1.7.
What is SSL?
- The
SSL security protocol provides data encryption, server authentication, message
integrity, and optional client authentication for a TCP/IP connection. Because
SSL is built into all major browsers and web servers, simply installing a digital
certificate turns on their SSL capabilities.
Back to
top
- 1.8.
I lost my password, what should I do?
- Go
to the control panel site. Click on the link "forgot your password", it is usually
located bellow the login box, and follow the instructions.
Back
to top
- 1.9.
What happens if I excess my data transfer limit?
- Any
data transfer in excess of plan threshold will be charged at the end of the billing
period.
Back to top
- 1.10.
Can I purchase additional disk space?
- Additional
disk space can be purchased through H-Sphere.
Back to
top
- 1.11.
What happens if I purchase additional products in the middle of the month?
- Any
additional resource purchases will be pro-rated accordingly. The charge will be
calculated based on the date when the resource was purchase to the end of the
billing cycle.
Back to top
- 2.1.
I have difficulties in retrieving mail using Netscape. I can't log into my mail
account because the account user name now takes the form of the full e-mail address.
- Write
mail server login name in the Netscape preferences with the % character instead
of the @ sign, e.g. login: username%domain.com
Back
to top
- 2.2.
How do I pop in to pick up my virtual domain email?
- Virtual
domain users need to use the following format for thier user name when popping
in:
user%virtual_domain_name Eudora
might require the following syntax:
user%virtual_domain_name@pophost Microsoft
clients may take the following syntax:
user@virtual_domain If
you don't include the %virtual_domain_name, vpopmail will assume it is either
a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default
domain".
Back to top
- 2.3.
I can't send mail with Outlook Express. I get a rcpthosts error.
- You
need to check your pop3 box before sending mail trough the server. When the POP3
box is checked, you can send emails within the next 15-30 minutes.
Back
to top
- 2.4.
How do I get FormMail working?
- It's
a perl script. You need to add .pl as extention for CGI. You can find it on the
web options page.
Back to top
- 3.1.
What is a domain name?
- Domain
names are the familiar, easy to remember names for computers on the Internet (such
as internic.net). They correspond to a series of numbers (called Internet Protocol
numbers) that serve as routing addresses on the Internet. Domain names are used
generally as a convenient way of locating information and reaching others on the
Internet.
Back to top
- 3.2.
What does "register a domain name" mean?
- The
Internet domain name system (DNS) consists of a directory, organized hierarchically,
of all the domain names and their corresponding computers registered to particular
companies and persons using the Internet. When you register a domain name, it
will be associated with the computer on the Internet you designate during the
period the registration is in effect.
Back to top
- 3.3.
How can I get a domain name in .com, .net or .org?
- H-Sphere
provides an easy way to register .com, .net or .org domains.
Back
to top
- 3.4.
What is involved in registering a domain name in .com, .net or .org?
- To
register a domain name, you will be asked to provide the registrar you select
with the various contact and technical information that makes up the registration.
H-Sphere will guide you through the process, and will make it extremely easy.
H-Sphere will automatically contact the registrar, who will then keep records
of the contact information and submit the technical information to a central directory
known as the "registry." This registry provides other computers on the Internet
the information necessary to send you e-mail or to find your web site. You will
also be required to enter a registration contract with the registrar, which sets
forth the terms under which your registration is accepted and will be maintained.
Back
to top
- 3.5.
Will my name and contact information be publicly available?
- Yes.
Information about who is responsible for domain names is publicly available to
allow rapid resolution of technical problems and to permit enforcement of consumer
protection, trademark, and other laws. The registrar will make this information
available to the public on a "Whois" site.
Back to top
- 3.6.
How long does a domain name registration last? Can it be renewed?
- H-Sphere
provides you with the ability to register and renew the domain registrations in
one-year increments, with a total registration period limit of ten years.
Back
to top
- 3.7.
How much does a domain name registration name cost?
- The
prices vary depending on the plan you select.
Back to
top
- 3.8.
How long does it take to register or transfer a domain name?
- It
will take you just a few minutes to register a domain, but it might not be available
on the Internet for up to 48 hours. This is due to the fact that Internet DNS
databases are updated only once a day, causing the delay.
Back
to top
- 3.9.
Someone else has registered by company's name as a .com domain name. What is the
process for resolving my complaint?
- All
ICANN-accredited registrars follow a uniform dispute resolution policy. Under
that policy, disputes over entitlement to a domain-name registration are ordinarily
resolved by court litigation between the parties claiming rights to the registration.
Once the court rules who is entitled to the registration, the registrar will implement
that ruling. In disputes arising from registrations allegedly made abusively (such
as "cybersquatting" and cyberpiracy"), the uniform policy provides an expedited
administrative procedure to allow the dispute to be resolved without the cost
and delays often encountered in court litigation. In these cases, you can invoke
the administrative procedure by filing a complaint with one of the dispute-resolution
service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
Back
to top
- 3.10.
What are the rules for registration of .net and .org names?
- They
are the same as for .com. Traditionally, however, names in .net have been used
by organizations involved in Internet infrastructure activities and .org is frequently
used by not-for-profit organizations.
Back to top
- 3.11.
Are .com, .net, and .org domain names available for registration on a global basis?
- Yes.
The .com, .net, and .org domains are available for registration by Internet users
across the globe. ICANN-accredited domain name registrars are also located in
various countries around the world. To view the InterNIC list of domain name registrars
by country, click here.
Back to top
- 3.12.
I've seen domain names ending with two-letter combinations, like .uk. What are
the rules for registering in these domains?
- Two
letter domains, such as .uk, .de and .jp (for example), are called country code
top level domains (ccTLDs) and correspond to a country, territory, or other geographic
location. The rules and policies for registering domain names in the ccTLDs vary
significantly and some are reserved for use by citizens of the corresponding country.
You should check with the registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. H-Sphere supports hosting
of such domains.
Back to top
- 3.13.
What is a stopgap domain?
- A
stopgap domain alows to create hosting if you don`t have any domain name. If you
register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either the IP (if the IP is
dedicated) or the above domain name. This kind of domain doesn`t have any registration
records in the DNS.
Back to top
| 4.
FTP : File Transfer Protocol | | |
- 4.1.
Anonymous FTP users don't see the content of my directory.
- Anonymous
FTP users can't enter your root directory. They can enter only the directory you
dedicated for anonymous ftp users.
Back to top
- 4.2.
How come my virtual FTP users can browse my root directory?
- Your
virtual FTP users can have access to more than one virtual FTP directory, so you
need to allow them to enter the root dir. You can use FTP subaccounts to restrict
their access to only one directory.
Back to top
- 5.1.
When I'm trying to connect to my account using FTP, the system doesn't respond
for some time and then logs out with an error.
- Use
FTP active mode (disable passive). It is in your computer's FTP configuration.
Back
to top
- 5.2.
I am getting errors with FrontPage.
- Try
switching it off and back on.
Back to top
- 5.3.
My webalizer doesn't work. What's the problem?
- One
possible reason can be that you are approaching your disk quota. Webalizer needs
at least 2 MB unused disk space to function properly.
Back
to top
- 5.4.
The online file browser shows the zips as compressed files and offers to decompress
them, but fails to do it.
- WebShell
can decompress only those files that are located inside the /usr/local/bin directory.
If it's not there, just create a link.
Back to top
- 5.5.
I get "Failed to add new resource over the hard credit" message when I'm trying
to create a new resource.
- This
means you have reached your Credit Limit. For example, you've used all your money
on your balance if you pay by check, or your credit card expired/was broken and
failed to be charged. In this case you'll still be able to run your hosting account
(with recurrent and extra usage payment accrued), but you won't be able to create
any new resource (neither paid nor free).
Back to top
- 5.6.
ASP is not working, however the button next to this resource on the Domain Web
Service page is set to ON.
- Check
if the *.asp files are not included into SSI section. It's a common mistake. If
you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete
the *.asp extension from SSI list and then set ASP to ON again.
Back
to top | | | | |
|
|
